Major Responsibilities:

Coordinates volunteer services including arranging optimal patient coverage, volunteer training, educational programs and support meetings. Collaborates with Volunteer Services to establish a recruitment plan for HELP volunteers.Assists in the support of volunteers by assigning intervention protocols to volunteers; assuring adequate volunteer coverage for all scheduled interventions and activities as well as assisting with communication between HELP program leadership and hospital nursing unit staff and volunteers. Records and monitors adherence of all volunteer interventions, providing progress reports as needed.Ensures all new volunteers are properly trained and have completed the necessary paperwork and pre-volunteer screenings prior to starting their volunteer positions.Modifies and implements new volunteer orientation programs and training material. Delivers the program to onboard new volunteers regularly.Participates in quality improvement activities and assures compliance to all protocols and program outcome variables. Distributes and collects patient satisfaction surveys to evaluate HELP services provided.Tracks all equipment in patient use and cleans and maintains equipment in working condition.Maintains the supply of activities and tracks all equipment, ordering supplies as needed.Daily screening and enrollment of appropriate patients into the HELP Program.Completes patient/family interviews and collaborates with nursing. Develops HELP protocol recommendations for patients enrolled in the program and assigns these interventions to volunteers as appropriate.Perform regular evaluations of all patients to track progress, respond to patient care needs, and update patient intervention sheet.Monitor and record adherence of all protocols and program outcome variables. Establish and address reasons for non-adherence and implement changes to improve patient care.

Licensure, Registration, and/or Certification Required:

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.

Education Required:

Bachelor's Degree in Human Services or related field.

Experience Required:

Typically requires 2 years of experience in caring for geriatric patients,

Knowledge, Skills & Abilities Required:

Demonstrates knowledge, skills and abilities to work with elderly patients/families.Working knowledge of the components of quality and acute patient care needs specifically related to the area in which care will be performed.Excellent verbal and written communication, presentation and interpersonal skills.Must be able to work independently and to work as part of an interdisciplinary team. Demonstrates ability to work well with physicians and other professionals in a direct and positive manner.Must be able to initiate, prioritize and manage multiple tasks with general problem solving skills.Intermediate computer skills including experience in using electronic medical record, healthcare applications or similar products.

Physical Requirements and Working Conditions:

Exposed to a normal clinical environment.May be exposed to mechanical, chemical and blood and body fluids on an occasional basis. Therefore, must wear protective gear (gown, mask, goggles, gloves, etc.) as needed.Ability to sit and walk frequently, and occasionally stand and kneel. Must be able to squat, bend, climb, reach above shoulders and twist rarely during the work shift.Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.