About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefitsDollar-for-dollar 401(k) match, up to 5%Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and moreImmediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

Performs QA and training to improve facility operations. Develops performance reports and statistical data to gauge process improvements. Coordinates and conducts educational programs on various computer systems. Regularly rounds to ensure compliance and provide timely training. Implements recommended process changes at departmental and staff levels for success.

Essential Functions of the Role

Participate in the interviewing, hiring, training and placement of front line staff originated by clinic training utilizing standard work methodologyPartner with management and staff to identify and assess learning needs impacting operational effectivenessConduct effective training programs for all phases and levels of the computerized operational systems crucial to financial and operational successDevelop and conduct training programs on operational best practices. Improve staff morale, patient care, and operational efficiency. Include instructional design, material development, train-the-trainer, and leading classroom or virtual learning.Assist with the development and revision of training materials, manuals, and evaluation materialsMaintain detailed records of training programs and participants and generate accurate statistical reportsDevelop and update a proficiency curriculum with processes. Include instruction on applications to help the career ladder for front-line staff.Maintain log of staff errors and conduct retraining as necessaryDevelop and implement yearly assessment testing of staff on all applicable systemsConduct comprehensive QA testing on identified measuresEnsure compliance with standard work, regulations, and Scott and White Policy. Round regularly and provide feedback reports to management once completed.Develop and report separate performance assessments to each employeeCreate and implement new procedures, as well as revise existing procedures as necessaryDocument and capture work flow research for the purpose of improving work flow and documentation for training purposesCommunicate procedural changes to staff and managementWork with front line staff and management on departmental level to assure procedural changes implemented into daily operationsWork closely with staff and department heads to identify opportunities for improving hospital operations effectiveness, customer service, and financial performanceWork with departmental leadership to coordinate and implement approved changes. Assure successful outcomes for each department.Monitor key indicators and work with staff to assure facility goals are consistently metDevelop and accurately track and report operational and performance statistics in a timely mannerMonitor the data collection and reporting programs to ensure the integrity of the information being collected and furnished to managementEffectively modify programs, when required, to maintain and/or increase the usefulness of the operational performance system to managementMaintain full documentation of the functional specifications of each operational reporting system and modify the system when requested

Key Success Factors

Know and know about SW internal process and proceduresProficient in the use of the computerCredentialed in applicable application within one year of hireKnowledgeable of Clinical/Hospital/Operational or RCO processesKnowledgeable in adult learning practicesExcellent verbal, written and presentation skillsMeet and maintain requirements of the Scott & White driver/vehicle safety policyAbility to exercise initiative, judgment and conclusion-making in meeting targetsAbility to supervise large groups of clerical staff in a training room environmentAbility to counsel clerical staff in a professional mannerAbility to maintain privacy of training exams and pre-published knowledgeAbility to travel, stay overnight (as necessary) and adjust reporting hours

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - 2 Years of ExperienceCERTIFICATION/LICENSE/REGISTRATION -

 Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.