Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future.
Responsibilities
Facilitates the completion of electronic patient requests and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allow care providers to focus on patient care by completing electronic requests which include but not limited to: prescription renewals within scope, patient online service messaging, completing pre-examination record information and various other patient forms, managing the flow of patient materials including requesting and processing outside medical records (OSM), assisting with prior authorizations, and serving as a direct contact and resource to the practice for patient electronic request
Qualifications
Currently employed at Mayo Clinic in the role of Desk Operations Specialist, Patient Appointment Service Specialist, Medical Administrative Assistant, Patient Service Representative or Imaging Assistant, or have been within the last two years; or, High school diploma or GED; and, Two years of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Individuals may also need to complete an Anatomy/Physiology and/or Pharmacology course (whichever is most relevant to the department)
Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable); Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to key board. Ability to work independently, be goal directed and have strong organizational skills. Effectively multitask without compromising quality. Excel in both verbal and written communication, including proper telephone etiquette and face-to-face interactions. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon Practice Operations Support Services. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
Exemption Status
Nonexempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.; $21.13 - $29.63 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday-Friday 8:00 a.m. -5:00 p.m.
Weekend Schedule
NA
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Briana Priniski