Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) EFT Specialist I at our Omaha, Nebraska service center. The primary purpose of this job is to process members’ outgoing and incoming domestic and international wires and ACH transactions according to NACHA rules, Fed Regulations and PenFed established policies and procedures. An EFT Specialist will deliver high quality service to internal and external members. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. ACH Review, process, and balance the debit and credit exceptions reports using the internal ACH application, following established departmental policies and complying with NACHA Rules. Review, process, and balance the returns of PenFed originated ACH transfers and payments. Perform End of Day Balancing for all outgoing ACH activity Maintain a complete, accurate, and balanced ledger of all transactions performed each day to ensure all monetary transactions reconcile with the Federal Reserve account. Research and resolve Regulation E claims and discrepancies for ACH. Respond to assigned correspondence and research requests received from other institutions or government agencies. Research and respond to requests received from other departments, branches, members. Perform monetary account maintenance actions on member loan and deposit accounts. Contact members to resolve complex payment and transfer problems. Research and resolve claims of misappropriated funds from government agencies. Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage, and all platforms used by the department. Validate ACH file transmission in FedLine. Wire Transfer Research and resolve discrepancies for International Wires transfers; respond to members within dictated time frames as determined by PenFed, and REG E regulations. Respond to assigned correspondence and research requests received from other departments, branches, members. Reconcile individual and GL transaction activity and balance the dept. Other duties as assigned by management. Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage and all platforms used by the department. Qualifications Equivalent combination of education and experience is considered. High School Diploma or equivalent is required Minimum of one (1) year of experience with ACH or Wires preferred. Experience in analyzing and reviewing fraud trends is a plus. Proficient in Microsoft Word, Excel, or similar software programs to accomplish duties. Excellent verbal and written communication skills required Exceptional time management skills required. Ability to work in a fast-paced, phone queue/call environment. Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications. Ability to work in multiple systems to obtain account data and complete research and requests in a timely manner. Ability to present a consistently positive and professional presence over the phone. Ability to adapt and embrace changes in organization, processes and systems. Supervisory Responsibility This position will not supervise staff. Licenses and Certifications AAP or APRP certification is preferred. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. #LI-Hybrid