Educator & Staff Development Job Details Job Location Washington Co Hospital - Washington, IA Position Type Full Time Job Shift Day Job Category Health Care Description SUMMARY This person will design, implement, and oversee education and training programs for clinical and non-clinical staff, with a focus on customer service excellence. This role will be responsible for new employee onboarding, staff retraining and development, ongoing compliance education, and serving as a subject matter expert (SME) for hospital-wide customer service and engagement standards. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful. DUTIES/RESPONSIBILITIES (include but are not limited to the following) Training & Education Program Development + Develop and deliver comprehensive training modules on customer service, communication, and patient experience. + Design onboarding programs for new employees to ensure seamless integration and understanding of hospital culture and expectations. + Create and update mandatory education courses (e.g., HIPAA, infection control, patient safety, cultural sensitivity). + Incorporate adult learning principles and interactive techniques into course design. Ongoing Education & Retraining + Conduct regular touch-bases and refresher trainings for existing staff to maintain service quality. + Identify staff development needs through feedback, surveys, observations, or performance reviews. + Collaborate with department leaders to tailor training based on team-specific needs. Program Management & Compliance + Ensure education programs align with state/federal regulations, hospital accreditation standards, and internal policies. + Maintain accurate training records and reports for audits and compliance tracking. + Partner with HR and Compliance to monitor mandatory education completion rates. Content Creation & SME Support + Develop engaging training content using multimedia tools (slides, videos, interactive software). + Act as the subject matter expert for customer service training within the organization. + Stay current on best practices in healthcare education, service excellence, and adult learning methodologies. + Other duties as assigned. Qualifications EDUCATION AND/OR EXPERIENCE + Bachelor’s degree in Education, Nursing, Healthcare Administration, or a related field (Master’s preferred). + Minimum 3 years of experience training/education. + Demonstrated experience in instructional design and employee development. + Past experience (or education) working with all age groups SKILLS AND ABILITIES + Strong verbal communication skills with prevalent professional demeanor + Outstanding customer service skills + Ability to handle sensitive and confidential situations and adhere to HIPAA standards + Ability to work independently + Excellent communication, presentation, and interpersonal skills. + Strong organizational and project management abilities.