Total hours worked per week: 40
Description
Job Summary Support Patient Access Services by performing various registration related functions. Provide training and support of staff in these areas. Education and Experience RequiredBachelor’s degree in health services administration or business related field. In lieu of a degree, consideration will be given to a candidate with 5 years revenue cycle experience.Five (5) years of leadership experience specific to discipline. Successful completion of Medical Terminology course is required. Key Competencies and SkillsAdvanced systems aptitude, including proficiency in MS Office. Proficiency in MHC’s automated information systems preferred.Exemplary customer relation skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels.Must be able to work independently and prioritize projects and timelines within a flexible schedule. Problem solving is a major component of the job.Able to operate under frequent stressful conditions due to constantly changing requirements in health care. Understands the process of change and how it affects human behavior.Knowledge of hospital organization and function(s) preferred.Experience in the management of people preferred. Essential Duties Present a team oriented, leadership role, promoting vision, goal oriented direction and creativity within work teams.Assess need for, develops and coordinates continuing education programs for discipline.Trains new hires after they’ve completed their New Hire Class.Educates staff on changes in their work.Develops and administers competency tests for new hires and/or existing staff. Participates in PAS System Education Committee to develop and improve educational objectives system wide.Develops annual skills day or competencies for staff based on need.Acts as a resource system-wide specific to area of expertise.Utilizes operation reporting to identify areas of opportunity for improvement.Uses logic, data and reasoning for decision making.Uses process improvement techniques, including LEAN thinking, in daily work processMeasure staff quality and productivity, reports on it to Regional Manager and System Director.Ensures metrics perform within established parameters.Is responsible for Rejection/Denial worklists that represent errors in accounts made by registration. These worklists will be used to correct the accounts and get them rebilled in a timely manner. Enforce staff performance expectations, in accordance with departmental policy.Consults with the Management in matters of non-routine staffing and discipline.Acts as a resource for process redesign.Works interdepartmentally with management support to solve process issues.Determines most effective means of dealing with patients/family, physicians and visitors with varying attitudes and problems.Assists with resolution of inter- and intra- departmental issues.Facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule. Coordinate on-call staff when there are absences in the daily schedule, cover shifts on frontline when needed. Reviews bi-weekly payroll time cards, maintains assorted attendance and overtime records and presents to management in a timely manner for signature and processing.Develops agenda and conducts staff meetings, covering all required topics. Maintains attendance and minutes for meetings. Assures communication of minutes and follow through on action assignments.Participates with Regional Manager interviewing and hiring for available positions.Works closely with other areas of the Revenue Cycle to assure excellent billing of accounts.Participates in PAS System Leadership Meetings.Rotates weekend call as needed/required.May assume additional departmental responsibility in the absence of the Manager. Reports ToThis position is under the general supervision of the Regional Manager of Patient Access Services. May also receive direction from the System Director of Patient Access Services.Department, team and individual goals guide daily work. Responsible to motivate employees, educate and communicate ideas, to assure achievement of said goals.Must maintain a working relationship with all ancillary departments, physician offices, and their staff.May assume additional departmental responsibility in the absence of the Manager. Organizational ExpectationsModels Munson Healthcare’s Purpose – We Improve LivesEmbraces and supports the Munson Healthcare Alignment Framework including our Purpose, Mission, Vision, Values, True North Goals, Strategic Vision and Goals, and Operating System.Promotes personal and patient safety.Uses effective customer service/interpersonal skills at all times.Performs other duties and responsibilities as assigned.