About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
We are looking for a resourceful and adaptable Editorial Operations Lead, Global Analytical, to manage and optimize processes, workflows, and resources to deliver superior analytical content. You will support the North America Analytical portfolio and drive global initiatives to enhance the quality, speed, and scalability of content delivery. This role reports to the Director of Content Operations.
Key areas of oversight
Content delivery schedules, including execution against plan for base and new content, publication acceleration (slip and pull)
Operational metrics, including monitoring product experience dashboard, forecasting analysis to action timely mitigations
Content management system and scheduling tools, including webstar/ticket solution monitoring, driving enhancements and leading troubleshooting
REPH and vendor relationships, including monitoring SLA adherence and resourcing to ensure timely and high-quality delivery
Supporting Lexis+ Content Platform (L+CP) strategic initiatives as subject matter expert, including leading coordination efforts on discovery, communications, and user testing
Supporting content expansion, acquisition and divestments
Responsibilities:
Content Publishing Delivery Management: Oversee schedules, track progress, and ensure successful production and delivery of digital and print content.
Process Optimization: Assess and refine workflows within core editorial ops functions to enhance productivity and quality; drive continuous improvements by championing best practices, OKRs, and enhancing workflows across Global Analytical.
Technology and Tools Integration: Identify and implement new tools or systems, including AI solutions to improve workflows to drive customer satisfaction; support adoption with training and documentation as needed
Data Analysis and Reporting: Develop and monitor performance metrics for content operations and use insights to optimize processes; deliver reporting for senior stakeholder, including for Global Analytical Quarterly Business Reviews (QBRs)
Team Synergy and Leadership: Work with Editorial Operations peers across global regions to harmonize Analytical processes and systems; provide guidance and expertise to team members; ensure collaborative partnerships with Editorial, Builds, Print Segment, and Content Strategy teams
Cross-Functional Collaboration: Work closely across GO, GTO, GPO, Commercial, REPH, and other teams to enable successful execution of key strategic initiatives, e.g., L+CP Analytical, Gen AI Research and Drafting
Requirements:
Bachelor’s degree in a relevant field
3+ years of experience in content/editorial operations with a results-driven mindset and high change capability
Demonstrated project management experience with solid analytical and problem-solving abilities using process improvement methodologies
Advanced skills in XML and Microsoft Office Suite (Excel, PowerPoint); active user of AI, automations, and emerging tech to drive efficiencies (e.g., LLM console, Copilot, etc.)
Proficient in data analysis and performance metrics, with the ability to report insights, create visualizations and progress to stakeholders
Excellent communication skills, with ability to collaborate effectively across departments and global teams
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
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