The ideal candidate is detail-oriented, dependable, and interested in a future healthcare career. A high school diploma or equivalent is required; prior experience or training in medical terminology, healthcare documentation, or clinical settings is preferred. At United Health Services, Every Connection Matters—join a dedicated team where your support improves efficiency, accuracy, and the overall patient experience in critical moments of care.
Primary Department, Division, or Unit:
Emergency Department, UHS Wilson Medical CenterPrimary Work Shift:
RotationalRegular Scheduled Weekly Hours:
40Compensation Range:
$17.05 - $22.17 per hour, depending on experience-----
Job ResponsibilitiesCompletes necessary communication for patient processing, including answering multi-line telephone system, scheduling patient appointments, recording and relaying information to staff, patients, and other customers.Completes registration of all new patients, including identifying and completing demographic and insurance verification.Ensures authorization for insurance is obtained prior to patient’s initial visit, and continued authorization for additional treatment sessionsSchedules patient evaluation appointments and subsequent treatment sessionsManages outpatient scheduling for clinicians dailyPrepares patient medical record prior to initial visit, and assists with ongoing medical record managementPerforms daily billingCompiles departmental statistics daily and reports to Administrative Secretary on a monthly basisTracks and assists with documentation and claims processing for Medicare and Workers’ Compensation claims to ensure reimbursement of rehab services.Assists HIM in processing medical record requests and ensures authorization to release patient informationCollects and processes co-payments from patients when applicableTypes monthly departmental staff meeting minutes and distributes to appropriate staff.Has knowledge of and participates in departmental and organizational initiatives for performance improvement (PI).Demonstrates knowledge of hospital and departmental infection control policies.Position QualificationsMinimum Requirements
High School Diploma or equivalent; knowledge of general office procedures and strong computer skills.
PreferredExperience as a medical receptionist; knowledge of insurance applicable to outpatient medical care.
Basic knowledge of principles and procedures for physical therapy, occupational therapy, speech and language pathology and cardiac rehabilitation.
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Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health ServicesUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.