Job Title: ECP Support Team - Professional I, Planning & Scheduling Job Description The ECP Support Professional drives WFM Process maturity through implementation and maintenance of best practices WFM across the location accounts under the supervision and alignment of the Geo Leader. They can move across multiple industry verticals and WFM platforms in a multi-skill, multimedia environment, while building solid relationships with both our internal cross-functional teams and our client partners. The WFM Professional ensures WFM practice balances the needs of the client, business and the needs of our agents as optimally as possible, driving continual improvement and adaptation. Job Responsibilities: •Maintain a high level of quality and accuracy in created reports for direct reports. •Develop process improvements. •Assist with Developing new reports as needed. •Assist WFM team with usage of ECP. •Lead Weekly ECP Support Team Calls. •Implementation & transition of new projects. •Implements productivity and revenue increase by driving efficiency and other related initiatives. •Identify and leverage best practices, •Support the correct utilisation and cadence of the supported tools (Bisapp and ECP) •Ensure effective use of resources and automated systems. •Implements productivity and revenue increase by driving efficiency and other related initiatives. •Act as escalation point to address and resolve ECP Support Team support matters for direct reports. •Ensure delivery of reports and other deliverables and deadlines. Requirements: **Exclusive vacancy for: WFM Analysts from all States (Paraná, Ceará and São Paulo)** •A minimum of 6 months in the current position; •No disciplinary action (written or suspension) in the last 6 months (October to March) and during the selection process; •Not having scheduled vacations for the period of the selection process or expected start of the new role (March to May) as well as medical leave; •Not being on PIP/PSP; •2024 performance grade of at least 3; •Candidate's ABS of up to 4% in the last 3 months (January to March); •Advanced English; •Advanced Excel; •Experience in WFM Applications: ECP required; •Knowledge of reporting tool and processes, VBA, SQL; •Experience in Forecasting and Capacity Planning; •Experience in Scheduling and Reporting; Knowledge of Visual Basic, Access, and PowerBI would be a plus Additional information: •Schedule 10am - 7pm BST - Mon – Fri (5X2) Location: BRA Work-at-Home Language Requirements: English (Required), Portuguese (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**