General Information Req # WD00082161 Country/Region: United States of America State: North Carolina City: Morrisville Date: Friday, June 27, 2025 Working time: Full-time Additional Locations:  * United States of America - Alabama * United States of America - Arizona * United States of America - Arkansas * United States of America - California * United States of America - Colorado * United States of America - Connecticut * United States of America - Delaware * United States of America - District of Columbia * United States of America - Florida * United States of America - Georgia * United States of America - Idaho * United States of America - Illinois * United States of America - Indiana * United States of America - Iowa * United States of America - Kansas * United States of America - Kentucky * United States of America - Louisiana * United States of America - Maine * United States of America - Maryland * United States of America - Massachusetts * United States of America - Michigan * United States of America - Minnesota * United States of America - Mississippi * United States of America - Missouri * United States of America - Montana * United States of America - Nebraska * United States of America - Nevada * United States of America - New Hampshire * United States of America - New Jersey * United States of America - New Mexico * United States of America - New York * United States of America - North Carolina * United States of America - North Dakota * United States of America - Ohio * United States of America - Oklahoma * United States of America - Oregon * United States of America - Pennsylvania * United States of America - Rhode Island * United States of America - South Carolina * United States of America - South Dakota * United States of America - Tennessee * United States of America - Texas * United States of America - Utah * United States of America - Vermont * United States of America - Virginia * United States of America - Washington * United States of America - West Virginia * United States of America - Wisconsin * United States of America - Wyoming Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

We are looking for an experienced eCommerce SMB Sales Transformation Manager to lead the optimization of our SMB Sales Team's Business Management System (BMS). This role will drive a comprehensive, data-informed approach to measuring productivity and engagement, leveraging key KPIs and demographic insights such as account type, employee size, and customer program participation. The ideal candidate will evaluate current sales functions and implement transformational tools and processes that accelerate performance at both the manager and individual contributor levels. A key focus will be enabling sales leaders to spend more time coaching and leading by developing dashboards, analytics, and roadmaps that deliver clear, actionable insights into team and account performance.

Role Responsibilities

Build a best-in-class SMB sales BMS to help identify key trends, insights, & gaps while tracking productivity to help inform the SMB sales strategy as well as help SMB sales teams understand key actions/next steps Help shape Q-Readiness POV based on productivity analysis, market opportunity (key initiatives) & pipeline Identify & maintain Top 10 list of priority issues affecting sales team performance  Provide level of impact analysis with a recommended resolution on each topic Provide an ongoing readout as to progress within a monthly/quarterly cadence Be the single POC for the NA SMB sales tools roadmap coordinating w/ all key stakeholders to identify, evolve & drive adoption, be the liaison w/ CCOE for projects, training, & issue resolution Enhance productivity by streamlining operations, automating processes, & leveraging the right technologies to better manage data & track performance metrics to identify areas of improvement. Evaluate sales org structures, selling motions, lead gen, analytics, forecasting, & operations as needed to support & execute on related goals Lead sales transformation initiatives that ease implementation, drive adoption, & deliver solutions for ongoing success Identify potential value creating opportunities, creating the business case & developing the requirements to implement the strategy Design & implement modern sales tools & processes with the support of project teams that improve capabilities to measure & improve sales productivity metrics Build highly successful & efficient collaborative initiatives. Manage, coach & empower team members while continuing to grow in own expertise to help SMB Sales succeed & transform Deliver an ongoing & accurate revenue forecast with pipeline transparency & analysis Enable Sales team to reach & exceed sales objectives by encouraging the right sales activities Empower managers & reps with the right tools & insights Measure & incentivize specific priority goals Optimize lead management & lifecycle health, analyze traffic based on campaign, DG, inbound & outbound actions, & associated CSAT Identify what needs to change & what role sales technology plays in supporting specific change  Employ a customer-centric transformation by aligning seller actions with successful customer outcomes, supported by the necessary systems, tools & processes Implement sales & service experiences, capabilities, & architecture required to bring customer strategies to life, optimize & transform consideration of non-PC sales & service solutions, & preferred business financing Document, measure & drive performance through business processes like sales ops, deal desks, sales engagement, sales support, & lead generation 

Basic SkillsBachelor’s degree in a relevant fieldBachelor’s degree in Business, Marketing, or related field8+ years of experience in sales operations, sales enablement, or business transformation, preferably within eCommerce or SMB-focused organizations8+ years of experience in designing and implementing sales productivity metrics, dashboards, and Business Management Systems (BMS)Proficiency in tools and technologies for sales performance management, including CRM systems, analytics platforms (e.g., Power BI, Tableau), and workflow automation
Desired SkillsMBA or equivalent advanced degreeProject Management certification (e.g., PMP, Prince2, or CAPM)Experience working with sales organizations in the IT or tech industryFamiliarity with customer experience metrics such as CSAT and NPSUnderstanding of eCommerce best practices and digital sales channelsExperience leading or supporting non-PC product sales or service transformation initiativesProven ability to manage change and drive adoption of new tools, processes, or systemsExperience working across global teams and time zonesKnowledge of lead management systems and demand generation strategiesAbility to synthesize complex problems into actionable strategiesStrong business case development and executive presentation skillsA customer-centric mindset with a passion for aligning sales efforts with customer success outcomes

The base salary range budgeted for this position is $110,000- $135,000. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com.

Application Deadline Disclaimer (Colorado Only): Pursuant to Colorado’s Equal Pay for Equal Work Act, the deadline to apply for this role is Aug 1st, 2025. Applications submitted after this date may not be considered.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * United States of America - Alabama * United States of America - Arizona * United States of America - Arkansas * United States of America - California * United States of America - Colorado * United States of America - Connecticut * United States of America - Delaware * United States of America - District of Columbia * United States of America - Florida * United States of America - Georgia * United States of America - Idaho * United States of America - Illinois * United States of America - Indiana * United States of America - Iowa * United States of America - Kansas * United States of America - Kentucky * United States of America - Louisiana * United States of America - Maine * United States of America - Maryland * United States of America - Massachusetts * United States of America - Michigan * United States of America - Minnesota * United States of America - Mississippi * United States of America - Missouri * United States of America - Montana * United States of America - Nebraska * United States of America - Nevada * United States of America - New Hampshire * United States of America - New Jersey * United States of America - New Mexico * United States of America - New York * United States of America - North Carolina * United States of America - North Dakota * United States of America - Ohio * United States of America - Oklahoma * United States of America - Oregon * United States of America - Pennsylvania * United States of America - Rhode Island * United States of America - South Carolina * United States of America - South Dakota * United States of America - Tennessee * United States of America - Texas * United States of America - Utah * United States of America - Vermont * United States of America - Virginia * United States of America - Washington * United States of America - West Virginia * United States of America - Wisconsin * United States of America - Wyoming * United States of America * United States of America - Alabama , * United States of America - Arizona , * United States of America - Arkansas , * United States of America - California , * United States of America - Colorado , * United States of America - Connecticut , * United States of America - Delaware , * United States of America - District of Columbia , * United States of America - Florida , * United States of America - Georgia , * United States of America - Idaho , * United States of America - Illinois , * United States of America - Indiana , * United States of America - Iowa , * United States of America - Kansas , * United States of America - Kentucky , * United States of America - Louisiana , * United States of America - Maine , * United States of America - Maryland , * United States of America - Massachusetts , * United States of America - Michigan , * United States of America - Minnesota , * United States of America - Mississippi , * United States of America - Missouri , * United States of America - Montana , * United States of America - Nebraska , * United States of America - Nevada , * United States of America - New Hampshire , * United States of America - New Jersey , * United States of America - New Mexico , * United States of America - New York , * United States of America - North Carolina , * United States of America - North Dakota , * United States of America - Ohio , * United States of America - Oklahoma , * United States of America - Oregon , * United States of America - Pennsylvania , * United States of America - Rhode Island , * United States of America - South Carolina , * United States of America - South Dakota , * United States of America - Tennessee , * United States of America - Texas , * United States of America - Utah , * United States of America - Vermont , * United States of America - Virginia , * United States of America - Washington , * United States of America - West Virginia , * United States of America - Wisconsin , * United States of America - Wyoming