The opportunity

 

Delaware North Sportservice is hiring a Ecommerce Manager to join our team at Little Caesars Arena in Detroit, Michigan. This newly created role presents a unique opportunity to shape and elevate the digital shopping experience for one of the NHL’s most iconic franchises. The ideal candidate is a self-starter with a strong background in e-commerce, digital merchandising, and fulfillment operations, who thrives in a fast-paced, sports and entertainment environment.

 

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $61,200 - $82,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Develop and execute the overall e-commerce strategy for the Little Caesars Arena retail platform, including seasonal campaigns, new product drops, and special event promotionsManage the day-to-day operations of the retail department, online store, including product listings, pricing, visual merchandising, promotions, and inventory accuracyCollaborate closely with the merchandise buying team to align online offerings with in-arena assortments and key brand momentsPartner with marketing, creative, and digital teams to support integrated campaigns that drive traffic, conversions, and fan engagementOversee order fulfillment processes, ensuring timely and accurate shipping and handling in coordination with warehouse staffMonitor and report on e-commerce KPIs such as sales performance, conversion rates, cart abandonment, and user behavior; provide actionable insights to optimize the customer journeyEnsure high standards of customer service through responsive communication, accurate product information, and efficient issue resolutionStay current on e-commerce best practices, trends, and technologies within retail and the sports industry, bringing innovation to the digital fan experience

More about youBachelor’s degree in Marketing, Business, Digital Media, or related field preferred3+ years of e-commerce or digital retail experience, ideally in a fast-paced, brand-driven environmentExperience with e-commerce platforms such as Big Commerce or similar  Strong analytical skills with a data-driven mindset and the ability to translate insights into strategy Detail-oriented with excellent organizational and project management abilitiesPassion for sports, entertainment, and fan engagementAbility to work nights, weekends, and game days as needed

Physical requirementsMust be able to lift at least 30 poundsFrequent standing, bending, lifting, and walking

Shift details

Day shift
Evening shift
Holidays
Monday to Friday
Weekends
Weekends only
Event based
Overtime as needed

Who we are

Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.