The Shift4 Integration team is responsible for helping our customers develop and implement their designed payment solutions.
 
The primary responsibilities of the eCommerce Integration Lead are:

•    Manage and coordinate the department’s API integration projects and related activities, ensuring fast and accurate technical customer onboarding.
•    Act as the department focal point for all customer testing needs and requirements.
•    Set priorities, expectations, and deadlines for all the team’s activities.
•    Take the lead or supervise strategic or important integration projects.
•    Strive to achieve the company and department targets by monitoring the relevant Key Performance Indicators (KPIs), and acting when areas of improvement are identified.
•    Strive for operational efficiency throughout all responsibilities undertaken.
•    Ensure the progress of all key department activities are documented regularly and accurately, ready for management reporting.

Be inspirational to your team…
•    Motivate and lead the Integration team members, to ensure that the expected service levels and performance standards of the team are achieved or exceeded.
•    Monitor the quality of external communications to make sure our customers’ experience is always first-class.
•    Perform regular performance reviews for the team, set individual training targets and build training programmes for the team members.
•    Initiate department training when knowledge gaps are discovered.
•    Manage and maintain the department’s knowledge base and materials to support the team with their jobs