Our external clients include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions.

As an eCommerce Client Service - Associate within FICC (Fixed Income, Currencies & Commodities) eCommerce Client Service (eCS) team, you will provide operational support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms. Your responsibilities will include client onboarding, product enablement, technical support, and resolving client queries.

Job responsibilities

Leads our eCommerce enablement process, coordinating with Markets Ops, DCS (Digital Client Service), Sales and Clients to ensure a seamless enablement processParticipates in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs (Service Level Agreement) determined by the businessProvides data analysis to help aid business decisions and drive management resourcingIdentifies and remediates rapidly any client issues/queries raised by Front Office, Middle Office, Back Office and/or the clientLiaises internally to resolve client access and connectivity issues

Required qualifications, capabilities and skills

Experience in sales, middle office or client serviceStrong project management background, working with a variety of stakeholdersGood analytical skills, due diligent and attention to detailExcellent interpersonal skills, good attitude, and strong communication / presentation skillsAble to multi-task and work in a very fast-paced and stressful environmentAble to work in a high pressure environment

Preferred qualifications, capabilities and skills

Knowledge of data analytics tools such as Alteryx / Tableau etc.Knowledge of FICC third party applications such as FXAll, Bloomberg and 360TKnowledge of industry or vendor partners relevant to enablement such as Saphyre / Markit