The EAP Wellness Coordinator supports the Manager and/or Director in leading the EAP and Employee Health Department. This role manages and coordinates services related to employee health and well-being, including EAP, CommPsych, and the Employee Crisis Fund. It includes supervisory responsibilities and oversight of therapy services, crisis intervention, care coordination, and internal wellness initiatives. This position promotes wellness across the organization and aligns wellness programs with Billings Clinic's overall strategy.
Essential Job Functions
• Provides leadership for EAP and
Employee Health, including interviewing, hiring, training, scheduling,
coaching, and performance evaluations.
• Oversees day-to-day operations,
ensures continuous quality improvement, and maintains training records.
• Serves as administrator of the
employee wellness program, developing campaigns and marketing materials aligned
with the Billings Clinic well-being vision.
• Provides assessment, crisis
intervention, and emotional support for patients and employees using
individual, family, and group modalities.
• Meets with clients and support
systems to discuss evaluations, goals, and treatment plans.
• Supports stabilization and
optimal well-being through therapeutic support and education.
• Coordinates care with external
agencies and internal departments to ensure appropriate support and services.
• Serves as a liaison between
hospital, clinic, community, and state agencies to promote health and
facilitate referrals.
• Collaborates with
interdisciplinary teams to integrate psychosocial needs into overall care
planning.
• Participates in strategic
planning to enhance and align wellness and health services with organizational
goals.
• Identifies service gaps and
engages in process improvement initiatives.
• Provides utilization review and
maintains necessary data for program evaluation.
• Serves as the point of contact
for issue resolution, demonstrating professionalism in communication.
• Ensures exemplary customer
service to internal and external stakeholders.
• Maintains accurate, timely
documentation in compliance with organizational policies.
• Adheres to regulations and
policies regarding patient rights, ethics, confidentiality, infection control,
and safety.
• Assesses and responds to legal
matters, including advanced directives, guardianship, and mandatory reporting
of abuse or neglect.
• Supports and models behaviors
consistent with Billings Clinic’s mission, vision, values, code of business
conduct and service expectations. Meets all mandatory organizational and
departmental requirements. Maintains competency in all organizational, departmental
and outside agency standards as it relates to the environment, employee,
patient safety or job performance.
• Performs all other duties as
assigned or as needed to meet the needs of the department/organization.
Minimum Qualifications
Education
• Graduate Degree in related field (also must possess a clinical license in the State of Montana- LCPC, LCSW, LMFT)
Experience
• One (1) year experience in a clinical setting with the same or similar duties and expectations of this position, preferred.
Certifications and Licenses
• Current Montana license as Licenses Clinical Social Worker (LCSW), Licensed Clinical Professional Counselor (LCPC), Licensed Marriage and Family Therapist (LMFT) or if entering from a different state, must be licensed in practicing state. Current Montana Driver’s License and ability to be insured to operate Billings Clinic vehicles – At hire