An e\-Concierge serves as a key digital point of contact for Guests and VIP Guests before, during, and after their stay, providing convenient access to hotel services and local recommendations through digital platforms\. ### What will I be doing? As an **e\-Concierge** , you will serve as a central, tech\-enabled contact for Guests and VIP Guests throughout their experience, providing seamless support and information via apps, chat, email, or other virtual tools\. An e\-Concierge is responsible for ensuring an elevated, personalized guest journey by performing the following tasks to the highest standards: + Serve as a digital point of contact for Guest inquiries, efficiently managing communication through messaging apps, chat systems, and email\. + Provide accurate information, suggestions, and booking assistance for hotel services and local experiences such as tours, restaurants, wellness appointments, and transportation\. + Assist with digital check\-in and check\-out processes and facilitate contactless service requests\. + Coordinate the delivery and tracking of Guest requests such as amenities, housekeeping, or special arrangements\. + Stay updated on hotel events, promotions, and VIP preferences to ensure personalized and timely communication\. + Monitor guest feedback via digital surveys or platforms, responding promptly to concerns or compliments\. + Collaborate with the Front Office and other departments to ensure smooth service delivery and issue resolution\. + Maintain a professional tone and brand voice in all digital communications, ensuring a high standard of guest service\. + Follow hotel policies, data privacy guidelines, and digital communication protocols to ensure guest confidentiality and satisfaction\. ### What are we looking for? e\-Concierges representing Hilton brands are always working on behalf of our Guests and in collaboration with other Team Members\. To successfully fulfill this role, you should demonstrate the attitude, behaviors, skills, and values listed below: + Positive attitude and excellent communication skills + Commitment to delivering a high level of customer service + Professional appearance and digital etiquette in all guest interactions + Flexibility to adapt to a variety of guest needs and work situations + Ability to work independently and as part of a team + Strong knowledge of the local area and its attractions + Proficiency in digital tools, messaging platforms, and online guest service systems It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + Previous experience in a Concierge role \(in\-person or digital\) within a hotel environment + Familiarity with guest service platforms, property management systems \(PMS\), or CRM tools **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _E \-Concierge_ **Location:** _null_ **Requisition ID:** _HOT0BQIK_ **EOE/AA/Disabled/Veterans**