Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Duties:

Responsible for day-today management of the eCommerce business in LAC. Working with the Ecommerce Specialist to develop and delivery of the eCommerce plan, strategy, and achieve targeted revenue in LAC.

Ensures that the business processes and systems are designed, developed, operational and optimized for eCommerce in Brazil and Mexico.

Partner with the third-party company (3PL) to deliver a rich experience to the targeted customer audiences, driving satisfactory and profitable customer transactions.

Customer Experience & Operations

Collaborate with 3PL partners to ensure smooth logistics, order fulfillment, and customer service.

Act as the liaison between 3PL logistics/transportation and internal operations teams to ensure service excellence.

Monitor and enhance the end-to-end customer journey across all digital touchpoints.

Performance & Strategy

Support the implementation of the eCommerce strategy and roadmap.

Track and analyze key performance indicators (KPIs) to inform decision-making and drive improvements.

Ensure alignment with corporate goals and regional business objectives.

Cross-Functional Collaboration

Work closely with internal teams including Retail, Operations, and Finance to support eCommerce initiatives.

Take on additional responsibilities as required to support business growth and operational excellence.

Specific responsibilities, in conjunction with Ecommerce Specialist.

Direct internal contacts:

Ecommerce Specialist

Retail Manager

Retail Sales Associate

OPS and finance teams

Marketing Manager

External contacts:

3PL

Agencies

Education and experience

Degree level

Marketing or Business (or similar) qualification

Digital Marketing/eCommerce experience ideally 3-5 years minimum

Required Experience:

Proven experience in an eCommerce role, with demonstrated success working e-commerce business initiatives from conception to implementation to delivery with quantifiable results.

Demonstrated successes in working with a cross-functional team to win support for agreed plans.

Experience managing third party vendors and agencies as necessary.

Appreciates the value of positive customer service, and has high expectations for customer satisfaction levels

Demonstrates ability to work effectively with a variety of internal and external business partners.

Strong communicator with high levels of written, verbal and interpersonal skills appropriate to purpose and situation, to communicate information, ideas, procedures and processes in a logical sequence; at a level appropriate to the audience and resulting in effective working relationships.

Good project management skills, and can demonstrate rigour in planning

Attentive to details, as well as the bigger picture

Demonstrates flexibility and agility, able to handle change and ambiguity

Can organise own time and work activities

Proven ability in using good independent judgment.

Ability to travel as needed to achieve business objectives

Good at building relationships

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.