At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The PositionWe are looking for an E-Commerce and Customer Engagement Specialist (Contractor) at Roche Diagnostics.What will you do?As the E-Commerce and Customer Engagement Specialist, you will be responsible for ensuring the smooth operation and continuous development of our e-commerce and customer engagement processes. Your key responsibilities will include:Managing the daily operations of the e-commerce platformDriving the development and enhancement of e-commerce portal features in collaboration with global teamsOrganizing and delivering product usage training Analyzing customer purchasing behavior via CRM tools and developing actionable insightsContributing to strategic planning through data-driven analysisCreating digital content for social media and the websiteSupporting the marketing process in close collaboration with the Product ManagerTaking an active role in the marketing activities of Near Patient Care (NPC) productsCoordinating the intake and distribution of customer support and request emails for effective response and follow-upManaging order entry in SAP and ensuring regular reporting in B2B operationsProcessing FOC (Free of Charge) product requests in SAP and maintaining accurate recordsManaging the printing and labeling processes of product labels and inserts

Who are you?Bachelor’s degree or equivalent in Science, Engineering, Healthcare, or a related fieldMarketing experience in the healthcare or medical device industry is a plusHolder of a Clinical Support Specialist CertificateExcellent verbal and written communication skills in English and TurkishAdvanced proficiency in Microsoft Office programsExperience in using the SAP systemExperience in working with global and cross-functional teamsStrong organizational skills with attention to detail and the ability to manage multiple operational tasks simultaneouslyAbility to create digital content for social media and websites, with understanding of online customer engagementAnalytical thinker with a strategic mindsetSelf-motivated and proactive with a hands-on approach in dynamic environments

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.