**Req ID:** 329269 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Dynamics power platform support analyst to join our team in Ban/Hyd/Chn/Noida/Gur, Karnātaka (IN-KA), India (IN). **The Role** The Microsoft Dynamics365 and Power Platform Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service. The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams. The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. **The Opportunity** + You will be working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests. You will also be working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate. + There will be a strong focus on troubleshooting and problem solving. You will need to be comfortable picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues. + You will be working across a range of clients and industries. + Core technologies you will be working with day-to-day are Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate. + You will gain experience of working with a range of other technologies related to the Dynamics 365 and Power Platform stack. + There will be the flexibility to improve ways of working between the teams and help define more structured processes to improve efficiency. **The Person** + Excellent must have technical skills in: + Dynamics 365 (Customer Engagement/CRM) + Excellent development skills in plugins (C#) and JavaScript + Power Automate + Managing solutions using Azure DevOps pipelines. + Nice to have skills in: + Power Apps Portal + Power Apps + Power BI + Azure Logic Apps + Azure Functions + Azure WebJobs + A strong attention to detail and excellent troubleshooting/problem solving skills. + The ability to work independently and as part of a development or service desk team. + Excellent communication skills. + Help to train and mentor more junior colleagues. + Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments. + BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing. + Effective time management skills with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures.  **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) **_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._**