Job description

Dynamics 365 CRM Product Owner

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Job Description

We're seeking an experienced Dynamics 365 Product Owner to play a senior/lead role in a high-impact transformation journey to a fully cloud-native, SaaS-based technology stack built on Azure. This role will be pivotal in shaping and delivering the Dynamics 365 platform as the core of end-to-end business processes.

You will work across the full business lifecycle-from discovery and analysis to implementation and realisation of benefits-driving digitalisation, automation, and data-led innovation.

Role & Responsibilities

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Act as Product Owner for Dynamics 365 across a full business value stream
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Lead the delivery lifecycle from discovery to deployment and adoption
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Build strong relationships with stakeholders from front-line to senior leadership
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Conduct business analysis, process mapping, and functional specification creation
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Run collaborative workshops to drive innovation and challenge assumptions
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Manage business change activities including training and colleague engagement
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Conduct technical integration analysis and data mapping
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Stay current with new features across the Microsoft stack and bring innovation into the business

Skills & Qualifications

Essential:

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Proven experience as a Product Owner in Dynamics 365 (CE) environments
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Strong stakeholder management across varying seniority levels
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Deep understanding of Microsoft Dynamics 365 functionality and configuration
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Experience with Agile methodologies and cross-functional delivery teams
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Strong analytical skills and ability to write clear user stories and functional specs
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Excellent communication and facilitation skills

Desirable:

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Industry experience in banking or financial services
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Dynamics 365 certifications
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Experience with low-code customisation (e.g. UI, workflows)
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Basic JavaScript/TypeScript familiarity
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Understanding of SQL databases (SQL Server preferred)
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Exposure to Power Platform (Power BI, Power Apps) and Azure services

Benefits

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Hybrid working model (4 days in office, 1 day remote)
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Wellbeing support
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Optional private medical and dental insurance
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Non-contributory pension scheme
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Discretionary bonus
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Life assurance, critical illness, and income protection
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Season ticket loan and electric vehicle scheme
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A supportive and inclusive workplace where individuality and innovation thriveApply