Dynamics 365 CRM Functional Analyst

We are currently looking for a Dynamics 365 CRM Functional Analyst for a minimum 6 month contract (likely extension) for a recent implementation of our client’s sales and customer service modules.

Experience

6+ years of progressive experience in the D365 CRM (Most current version) customization & configuration Strong knowledge in Sales and Customer Service Modules including SSRS reports Experience with Dynamics Marketing or other email marketing tools (e.g. ClickDimensions) is an asset Experience with full-life cycle implementations of Dynamics CRM Basic understanding of the integration methodologies and web development fundamentals using Microsoft technology stack (e.g. Dynamics xRM, .Net Framework, SQL Server, SOA / Web Services) Knowledge in release management processes (e.g. Azure devops, Github etc.) Experience in Agile (Scrum) based methodology Certifications in MS Dynamics 365 an asset Experience with Financial Services an asset

 Skills

Strong requirements gathering and business process analysis skills. Proven ability to facilitate workshops and presenting solution ideas. Conduct training sessions for superusers. Excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill Transform clients’ needs into Dynamics 365 solutions in collaboration with the Architect

Delivery

Work with the CRM agile team to deliver new capabilities on D365 platform (60%-70%) Assist the production support team to resolve defects/issue (30%-40%)

This is a minimum 6 month contract with likely extension located in downtown Toronto (work from home until deemed safe).

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