As Duty Manager at Waldorf Astoria Seychelles Platte Island, you will serve as the main point of contact for guests during operational hours, ensuring exceptional service and seamless coordination across departments. Your role will be key in representing the resort’s luxury standards and values, especially for our Russian-speaking guests. Candidates with a Waldorf Astoria background and working knowledge of OnQ will be prioritized.
\nKey Responsibilities:\n\n\nAct as the Manager on Duty during scheduled shifts, ensuring guest satisfaction and smooth resort operations.
\n\n\nProvide personalized service and support to our Russian-speaking clientele, acting as a cultural and linguistic liaison.
\n\n\nHandle guest complaints and incidents with professionalism, empathy, and discretion, resolving issues promptly.
\n\n\nCoordinate effectively with all departments to ensure prompt service delivery and guest satisfaction.
\n\n\nConduct regular property walks to ensure public areas, back-of-house, and facilities meet brand standards.
\n\n\nEnsure a seamless arrival and departure experience for VIPs, Hilton Honors guests, and repeat visitors.
\n\n\nMonitor and maintain front office systems including OnQ, ensuring accuracy of guest profiles, billing, and room assignments.
\n\n\nPrepare daily reports for senior management and assist in handovers between shifts.
\n\n\nUphold Hilton’s brand standards and maintain the Waldorf Astoria spirit.
\n\n\nSupport and guide the Front Office team, providing on-the-job training and mentoring when necessary.
\n\n\nQualifications:\n\n\nFluency in Russian and English is mandatory; additional languages are a plus.
\n\n\nPrevious experience in luxury hospitality, preferably with Waldorf Astoria.
\n\n\nHands-on knowledge of OnQ and Hilton systems is highly desirable.
\n\n\nStrong interpersonal and problem-solving skills with the ability to remain calm under pressure.
\n\n\nPassion for delivering exceptional guest service and luxury experiences.
\n\n\nFlexible to work shifts, weekends, and public holidays.
\n\n\nA collaborative team player with a professional appearance and demeanor.
\n\n\nWhy Join Us:\nBe part of a unique island experience at one of Hilton’s most exclusive Waldorf Astoria resorts. Waldorf Astoria Seychelles Platte Island combines luxury with world-class service, and we are committed to excellence in everything we do.