What will you do

This role is responsible for Dunning and Mediation capability Design, Delivery and L3 support. It includes delivery of Vodafone Albania IT solutions related to BSS Domain applications, ensuring their design, security and operability is according to Vodafone standards and complies with company’s OKRs and KPIs. This includes coordination of functional and technical requirements with teams responsible for business activities and rules, coordinating the implementation of the requirements with all the stakeholder’s integrations, security, business rules and  service operation .

Ensure all customer complaints tickets/calls resolution according to the agreed SLA. Manage and guarantee system performance and availability according to target KPIs. 

 

Mediation system acts as a bridge between network elements and billing systems. Its main purpose is to collect, process and distribute usage data from different network sources. It collects raw data (usage data from multiple sources) in form of CDRs, it converts the data (filters, enriches, formats and validates the raw records) and converts the records into standard format that billing, charging and other system can process it.

 

Dunning and Collection system is responsible to manage overdue customer payments. Its role is to ensure that costumer pay their bills in time. It is monitoring unpaid bills (tracks which customers have missed payment deadlines), sends payment reminders (automated reminders per SMS, email), applies service restrictions (triggers actions like reducing service quality, blocking outgoing calls/data or full suspension).

Job Responsibilities

Key accountabilities and decision ownership:

Design and deliver highly scalable Dunning and Mediation management systems. Ensure system availability and Operation KPI toward Technical and Business requirements and industry best practices.Recommend and implement ways to improve data reliability, efficiency, and quality.Collaborate with solution architects, modellers, and IT team members on new business requirements.Drive the operations activity in analysing issues reported in live environment.Collaborate with Business and IT stakeholders to identify and define needs, understand the solution context and corporate standards.Monitor production systems and services to ensure SLAs and other quality metrics are being met.Ensure strict adherence to SLA when dealing with customer tickets/callsTroubleshooting application errors and performance tuning, create proactive /preventive maintenance proposals Maintain all system documentation of Dunning, mediation systems based on approved service and change requests (e.g., End user, support, system specs, architecture etc.) Report on collection activity and accounts receivable statusMaintain detailed file processing flows of mediation sessions, supporting with service request, and follow-ups Identify issues and risks, resolves problems and escalates them as necessary.

Key performance indicators:

Customer complaints resolution SLA Customer provisioning time Monthly closure execution Response time as Incident Handling initiator IT system service availability  Service Request, Incident resolution timeWho you are

Core competencies, knowledge, and experience:

Deep technical understanding of BSS Systems (CRM, Billing, Middleware, mediation and collections)Knowledge of billing procedures and collection techniques Strong knowledge on API /Rest API /microservices integrations 3+ years’ experience with integration, application, enhancements, and migrations for Cloud and On-Premises Complex solution design experienceExperience and knowledge of different integration technologies and methodologies for real-time and batch integrationsStrong Business Analysis Skills Problem -Solving skills.Very Good Communication skills.3+ years’ experience with Oracle products /Oracle Database /SQL Knowledge.3+ years’ experience with AWS components s3 Buckets, Lambda functions, AWS product.Vendor management experiencePerformance Tuning and Deployment processePerformance Tuning and Deployment processesRelevant certifications and qualifications will be advantageousMaintain software Linux-based and knowledge on Oracle SQL developer database.

Must have technical / professional qualifications:

Hold a relevant degree on Computer Science, Engineering, or IT Excellent knowledge of English (speaking and writing)What's in it for you

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential. 

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

All Necessary Devices From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.Health & Life Insurance Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.Additional Compensation Based on Performance We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.Private Pension Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.And More Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.

Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.