Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona! Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ! Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Café serves a morning pick-me-up and variety of breakfast options. The hotel features modern décor and is situated within the Price Road Corridor, near some of Arizona’s largest employers, including Fortune 100 & 500 companies. Overview Position: Split Role – Sales & Front Desk/AYS Agent Schedule: Monday – Friday, 8:00 AM – 4:30 PM Holidays: Some holiday shifts will be required Job Summary This split position combines responsibilities from both the Sales department and the Front Desk/At Your Service (AYS) team. Front Desk/AYS Agent Responsibilities: Greet and register guests, providing prompt and courteous service. Answer incoming calls, respond to GXP chats, and take room service orders. Make same-day reservation changes and close out guest accounts upon checkout. Coordinate with other departments to ensure a seamless guest experience. Sales Responsibilities: Handle all wedding block inquiries and provide accurate information regarding availability, rates, and policies. Award Bonvoy Event Planner Points. Act as CI/TY lead catcher for the Sales Team. Experience Requirements Minimum of two (2) years of related guest service experience. Hospitality industry experience strongly preferred. Key Responsibilities General Duties Daily use of operating systems: GXP, Mobile Platform, FSPMS, CI/TY, and MARSHA. Answer and route incoming phone calls. Coordinate room service orders with the restaurant. Coordinate with the Sales Team on reservation changes or updates. Manage VIP amenities. Create new reservations and assist with pre-arrival planning for both day-of and future reservations. Perform light operational tasks (cleaning keys, preparing pet welcome bags, etc.). Data entry into the Sales system. Generate and maintain reports. Sales-Focused Duties Communicate with clients regarding wedding blocks via phone, email, or in person. Serve as CI/TY Lead Catcher for the Sales Team. Post group pickup reports for resorts. Attend resume meetings, present resumes, and collect VIP/resume data. Qualifications JOB QUALIFICATIONS In addition to performing key responsibilities, candidates for this position should possess a combination of the following skills and experience: Experience with property management software, such as FSPMS and CI/TY (preferred). Strong organizational and analytical skills, with the ability to multi-task and prioritize effectively in a fast-paced environment. Proven ability to work cohesively and collaboratively within a team. Sound judgment and logical decision-making skills, with the ability to assess situations and utilize appropriate resources. Self-directed, motivated, and committed to delivering exceptional customer service. Excellent interpersonal skills, with the ability to engage effectively with guests and colleagues. Proficiency in Microsoft Office Suite products. Flexibility to work mornings, evenings, weekends, and holidays, as business needs require. The Marriott Phoenix Chandler Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.