Driveway 

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! 

Driveway Supervisor, Sell 

The Driveway Supervisor, Sell is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the Sell and Service process.  This position will be responsible for reaching and maintaining assigned position metrics, objectives, and daily activities.  The Driveway Supervisor, Sell will be assigned to oversee any of the following; Driveway Customer Service Agents, Team Leads, Support Specialists, etc.  This individual assists in the training, and development of all positions they are assigned to oversee.  

The Driveway Supervisor, Sell reports to the Driveway Manager, Sell. 

Responsibilities 

Administer training plans and development of assigned employees/positions  

Manage department monthly objectives and daily tasks 

Develop, train, and monitor customer engagement and follow-up word tracks 

Systems expert for assigned positions 

Create and define processes for Agent efficiency 

Internal/external paperwork and documents for assigned positions  

Executing correct cross department communication and process flow 

Skills and Qualifications 

Strong attention to detail 

Excellent communication 

Active Listening 

Time Management 

1 – 3 years of experience in a supervisor role 

Competencies 

Does the right thing, takes action and adapts to change 

Self-motivates, believes in accountability, focuses on results, makes plans and follows through 

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results 

Thrives on a team, stays positive, lives our values 

We Offer Best-in-Class Industry Benefits:  

Competitive pay  

Medical, Dental, and Vision Plans  

Paid Holidays & PTO  

Short and Long-Term Disability  

Paid Life Insurance  

401(k) Retirement Plan  

Employee Stock Purchase Plan  

Lithia Learning Center  

Vehicle Purchase Discounts  

Wellness Programs  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.   

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*  

Up to 1/3 of time: standing, walking, lifting up to 25 pounds 

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing  

*Reasonable accommodations may be made to enable individuals to perform the essential functions.  

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.