Position Overview

The Driver is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods, and pick-up using Encore owned, leased, or rented trucks including vehicles with a gross vehicle weight (GVW) of greater than 26,001 lbs. Responsible for obtaining and maintaining a CDL license and heavy-duty DOT certification as required by state law to operate vehicles with a GVW over 26,001 lbs. This position reports to    

Key Job Responsibilities

Driving, Delivery, and Pick-up Asset

Drive Encore owned, leased, or rented vehicles including vans and box trucks that may exceed a gross vehicle weight (GVW) of 26,001 lbsMaintain set routes and schedules as directed by their supervisor to meet customer expectationsLoading and unloading of vehiclesReview orders for accuracy during both delivery and pickup to ensure all items are accounted forEnsure contents are properly secured inside of truck to prevent breakage or damage to gearObey all applicable traffic laws and drive according to the weather/road conditionsAble to complete a manual and/or electronic log book, based on an assigned region

Customer Service

Provide superior customer service and strive to exceed the needs and expectations of both internal and external customersMaintain a positive relationship with all clients through effective communication and interactionAssist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs

Equipment Handling

Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment.Participate in annual physical inventory process.Perform quality control and equipment staging in warehouse as directed.Ensure all equipment is picked up and/or delivered on site.

Vehicle Maintenance

Works with the dispatcher or warehouse supervisors to ensure vehicles are well maintained through scheduled service appointments as required.Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris.Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip.Maintain and replenish all vehicle fluids as needed – e.g. wiper fluid, DEF, etc.Identify mechanical maintenance needs as they occur.Report any vehicle damages or traffic violations to immediate supervisor in a timely manner.

Job Qualifications

High School Diploma / GEDDrive trucks with a Gross Vehicle Weight Rating (GVWR) under and above 26,001 lbs.CDL license and heavy-duty DOT certification as requiredValid Driver’s License minimum of 2 years driving experienceClean driving recordBasic Computer SkillsExceptional customer service skillsGeneral knowledge of vehicle inspection and maintenanceGeneral understanding of proper load securementProficient using GPS and other routing systemsAbility to drive or sit for long hours at a timeGood communication skills with internal and external customersHigh degree of team work with customers, peers, and managersAbility to use and understand automated routing softwareGeneral competencies skills in smartphone useServe as a brand advocate and ambassador in every interactionAbility to maneuver vehicle in heavy city traffic conditions

Competencies

Deliver World Class Service

HospitalityOwnership

Do The Right Thing

Instills TrustSafety Conscious

Drive Results

Action OrientedSee The Big PictureTech Savvy

Value People

Communicates Effectively