Job Description

Are you passionate about solving technical challenges and making a real difference for customers? Join Danfoss Power Solutions as a Project Coordinator for High-Impact Claims, where you'll play a key role in resolving critical customer issues and driving improvements in our warranty handling processes.

Your Role
In this position, you’ll take charge of managing and resolving technical customer issues related to Danfoss Power Solutions Controls products — including hydraulic components and systems. You'll lead cross-functional teams, ensure efficient and timely claims resolution, and build strong relationships with our customers.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.  

Assemble and lead expert teams to effectively address customer claims

Coordinate with Quality, R&D, Production, and Sales teams to drive fast and effective resolutions

Take ownership of recall and field actions, ensuring smooth, systematic execution

Be a trusted contact for customers — both remotely and on-site

Proactively identify customer needs and collaborate internally to address them

Analyze warranty data and trends to improve processes and prevent recurring issues

  Background & Skills

We value diverse experiences and perspectives, and encourage you to apply even if you don’t meet every single qualification. At Danfoss, we believe diversity fuels innovation and better decisions.

To thrive in this role, you’ll likely bring:

A technical degree (e.g., Mechanical Engineering) or similar technical background

Experience in warranty handling and technical customer service

Familiarity with Danfoss Power Solutions Controls products (hydraulic knowledge is a plus)

Strong communication and collaboration skills

A proactive mindset and the ability to manage multiple stakeholders

Proficiency in Microsoft Office; SAP knowledge is a plus

Willingness to travel up to 10%

English proficiency at C1 level

Why join Danfoss?
At Danfoss, you'll be part of a dynamic and inclusive environment where your ideas matter. You’ll work with innovative technology, skilled colleagues, and contribute directly to customer satisfaction and product excellence.

Ready to make an impact?
Apply today and help us deliver the quality and service our customers rely on.

For job-specific questions, contact Andre Neugebauer, Customer Quality Manager at +49 4321 871864.
For general questions about working at Danfoss or the recruitment process, reach out to Recruiter Bjørn Jepsen at bjorn.jepsen@danfoss.com.

Please apply at your earliest convenience. We will close the position once we find the right candidate.

#LI-BJ

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.