Bone Bank Allografts, a subsidiary of Globus Medical Inc., specializes in processing and distributing high-quality bone allografts for various medical procedures, including orthopedic, dental, and reconstructive surgeries. Our commitment to excellence, supported by Globus’ renowned engineering, drives our mission to advance patient care and medical innovation through precise and efficient allograft processing and distribution.
Position Summary:
The Donor Services Supervisor is responsible for managing, monitoring, reviewing, and auditing all aspects of unprocessed tissue from procurement through release to processing or final disposition. This role also facilitates and evaluates incoming donor records for accuracy and completeness, providing outcome reports and recommendations to the Donor Services Manager and/or Medical Director regarding the disposition of each case. The Supervisor plans and oversees Donor Screening and Medical Records functions, ensuring timely and accurate execution, including the release of tissue, in accordance with all applicable standards and procedures. This role also oversees change control, validation, and process development activities, ensuring alignment with established timelines. Maintains effective collaboration with internal departments and Contract Recovery Agencies (CRAs) to support mutual goals and professional respect.
Essential Functions:
• Assists in the selection, training, orientation, supervision, evaluation, and counseling of department employees
• Manages and maintains the flow of incoming donor tissue and specimens, including cold storage organization and temperature-controlled temporary storage
• Creates, maintains, and files donor records. Ensures the Record Room is maintained with controlled access
• Ensures all applicable aspects of donor records are entered into the database accurately and completely
• Performs a Quality Assurance review of donor records for accuracy and compliance with established BBA standards and procedures. Forwards to the Donor Services Manager and/or Medical Director(s) with recommendations regarding donor tissue disposition
• Ships donor tissue to processors or offsite storage as required
• Assists with reconciling and approving invoices for donor reimbursement, consultants, service vendors, and supply functions. Submits approved invoices to Finance for payment
• Orders supplies for CRAs as required
• Creates tracking and trending reports as needed or requested
• Manages, monitors, and routinely audits Donor Receiving Logs, Culture/Serology samples, Discard Logs, Autograft Storage Logs, and Offsite Storage Logs
• Manages and reports the monthly raw inventory of unprocessed tissue
• Manages and maintains the on-call personnel schedule
• Assists with the development, review, revision, and dissemination of policies, procedures, guidelines, standards, and protocols
• Initiates documentation, follow-up, and implementation of Corrective and Preventive Actions (CAPAs) for recovery-related deviations from SOPs (SCARs)
• Holds on-call responsibilities for donor screening and receipt of incoming tissue/specimens after hours, on holidays, and weekends
• Serves as a backup for daily temperature log verifications, weekly temperature chart changes, and monthly alarm test checks for all inventory freezers during assigned personnel absences
• Represents BBA/THB at AATB and other professional meetings as required
• Participates in agency audits and inspections as required
• Completes other duties as assigned
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications:
• High school diploma or equivalent
• Associate's degree in medical discipline or its equivalent with 3+ years of experience in a tissue bank or a related area. Prefer EMS, LPN, LVN, or medical unit clerk preferred
• CTBS Certification required and must be maintained
• Requires extensive knowledge of medical terminology, guidelines, and regulations; ability to read and understand the content of medical records and the significance of disease processes and patient physiology
• Must identify areas of documentation needing clarification, improve process flow, and document trends for recovery agencies and ancillary services to ensure proper revision of problematic processes and forms for Quality Control
• Basic computer knowledge and proficiency with Microsoft Office Word and Excel
• Demonstrated organizational skills with the ability to multitask and attention to detail
• Must be a team player with the ability to excell in a challenging and fast-paced environment
• Must have a valid driver’s license and dependable transportation
Physical Demands:
The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus
Our Values:
Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate about our role in improving the lives of patients by continuously developing better solutions.
Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
Driven: We pursue our mission with energy and passion. We are nimble, results-oriented, and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Equal Employment Opportunity:
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.