Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission. 

Your impact as a Donor Outreach Supervisor is vital. The Donor Outreach Supervisor is responsible for leading and supporting the donor outreach team to ensure the recruitment and retention of blood donors. This position oversees daily operations of donor scheduling and outreach campaigns, ensuring excellent customer service, compliance with organizational policies, and achievement of collection goals

 What to Expect 

Schedule: Days Sun-Thurs 10:15am-7:15 pm Arizona time zone

 Our comprehensive total rewards support you, your family, and your future with: 

Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks 

 As a Donor Outreach Supervisor, you’ll get to:  

Ensure the delivery of quality customer service to all customers. Hire, supervise, train, and evaluate the performance of assigned personnel.  Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule. Conduct call quality monitoring and provide constructive feedback and guidance to staff. Investigate and resolve donor complaints. Compile monthly evaluations and standard reports on Donor Outreach activity. High school diploma or GED required.Bachelors degree in related area or equivalent combination of education and experience preferred.Knowledge of telemarketing techniques required.Knowledge of blood banking telemarketing techniques preferred.

Experience

2 years related experience required. To include: One year supervisory experience.