**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. **_Job Highlights:_** • Develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally. • Work in partnership with relationship managers to deal with difficult customers to ensure required documents are collected in order to complete the transaction processing. • Work in partnership with external customers to support and resolve customer enquiries and provide excellent customer service. • Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner. • Support the team heads in executing all daily tasks in adherence to Head Office policies, applicable legislation and departmental procedures through accurate and timely input, in accordance to set procedures. • Ensure that all transactions under own area of responsibility are processed in a timely and accurate basis. • Escalate any unresolved complex inquiries to more experienced members of the team. • Complete administration activities including but not limited to filing / storage of documentation and data entry. _Report to:_ Department Head and related leader **_Key requirements:_** - Knowledge: basic banking knowledge is preferable. - Skills: Good communication kill; English fluency, Time Management; Problem Solving & Logical Thinking; Teamwork; - Attributes: Meticulous & focus; Responsible; Positive; Ability to work in fast paced environment; Hardworking; Service-mindset. Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender. At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them! **Our Culture Principles** + Client Centric + People Focused + Listen Up. Speak Up. + Innovate & Simplify + Own & Execute