About this opportunity:
We are looking for a proactive and skilled Domain Support Specialist Operations Engineer to join our 24x7 support team. The ideal candidate will have hands-on experience in transmission technologies with strong troubleshooting skills on SIAE Microwave, NEC Microwave, ATN 910, and Huawei routers. You will play a key role in ensuring network stability and performance through timely monitoring, fault resolution, and escalation handling.
What you will do:
Provide 24x7 support for transmission network operations on a rotational shift basis.Monitor and manage network alarms and performance using NMS tools.Troubleshoot and resolve transmission faults across SIAE MW, NEC MW, Huawei routers, and ATN 910 platforms.Perform root cause analysis and document incidents and resolutions.Coordinate with field teams, vendors, and internal stakeholders for issue resolution and escalation.Ensure SLA adherence for fault restoration and incident response.Support change management activities including link upgrades, cutovers, and configuration changes.Maintain and update technical documentation and shift handover reports.
The skills you bring:
Education: Bachelor’s degree or higher in ECE, IT, CS or MCA. 2–5 years of experience in network/transmission operations.Hands-on experience with SIAE Microwave and NEC Microwave systems.Working knowledge of Huawei routers and ATN 910 platforms.Strong troubleshooting and analytical skills in transmission and L2/L3 networking.Familiarity with NMS platforms and ticketing tools.Ability to work under pressure and handle critical incidents with minimal supervision.Excellent communication and coordination skills.
Preferred Certifications (Optional):
CCNA/CCNPWhat happens once you apply?
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Primary country and city: India (IN) || Bangalore
Job details: Domain Support Specialist