**THE POSITION** Joining our company, you will gather an overview of the GBS Enabling Services Organization with a particular focus on the tasks and responsibilities to manage Boehringer Ingelheim’s global eSignature Solution according to our validation rules, incl. evaluating process & system changes, proposing solutions and taking the necessary steps to implement them. You are working in a globally operating team that designs, builds and continuously improves Boehringer Ingelheim’s global Processes, using agile principles, methods and tools on a daily basis. You will be qualified to contribute to a cross-functional team, and as a Process Expert for Contracting Solutions you will be able to coordinate and propose solutions within the Demand Management process, as well as actively take part of Change and Release Management. **Tasks & responsibilities** + As Process Expert you are responsible for managing Boehringer Ingelheim’s global eSignature Solution in accordance with our validation rules, collaborating closely with the Validation Manager and the CSV&C function. + Perform analysis and detailed assessment of all changes (updates, bug fixes, new functionality) to identify GxP relevant items. + Work with the Service Supplier to resolve bug fixes and implement change requests, documenting change summaries and all relevant documentation. + Manage, execute, and document changes in the application. + Create and maintain training materials. + Design and execute required regression tests and related documentation. + Author validation documents such as User Requirements, Risk Assessments, Configuration Requirements, VVP, Test Cases, Traceability Matrices, and others. + Consult our global user base on the Signature solution, evaluating new requirements while considering local eSignature regulations (e.g., usage of ID NOW). + Participate in projects driven by Agile methods and tools. + Commit to continuous learning and upskilling, providing consultation to Validation Managers regarding various service providers and implementation strategies. + Assist in internal and external audits. **About our future employee** + Bachelor’s degree in business informatics, Engineering, IT, or a related field with strong technical affinity. + Technical affinity to eSignature Solutions (DocuSign, Adobe Sign, etc.) and comprehensive knowledge of eSignature regulations (e.g., QES, eIDAS, ICP Brazil). + Excellent communication skills in English and a structured way of working. + Strong analytical capabilities and problem-solving skills, with a good understanding of prioritization. + Knowledge and understanding of Computer Systems Validation (CSV) regulations, including GAMP5, 21 CFR Part 11, CSA framework, EU Annex 11, and Data Integrity regulations is a plus. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.