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Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers financial and human resource transactional support.

Reporting to the Imaging Services Supervisor, you will route incoming Accounts Payable-related documentation from several different sources to the correct unit for processing and use high-speed scanning stations to archive or process paper documents. You will collaborate with fellow associates and other units within the SSC.

Work Location:

You are 100% on-site in Ann Arbor, MI.

Please Note:

Visa sponsorship is not available for this positionWhy Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Seven paid holidays, one floating holiday, and four paid seasonal days.A retirement plan that provides two-for-one matching contributions with immediate vestingMany choices for comprehensive health insuranceLife insuranceLong-term disability coverageFlexible spending accounts for healthcare and dependent care expensesResponsibilities*Create and route individual tickets for email requests containing multiple invoice submissionsIdentify and handle requests for special circumstance invoicesYou will work in a high-volume ticketing queue, assigning tickets to the appropriate responsibility group based on the submitted documents for processingYou will prepare paper documents to go through a scanner, picking appropriate scanning profiles, scanning documents, manual data entry, quality assurance, and documentation.Maintain records, prepare forms, verify information, and resolve routine problems. Compile and create logs for relevant tracking and metrics Other responsibilities as assignedRequired Qualifications*High School diploma  or equivalent1+ years of experience providing customer serviceIntermediate-level proficiency with data entry.You will perform physical job tasks safely. This includes routinely moving up to 50 lbs.Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from the posting boards and filled.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.