**The Position** The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work. **Duties & Responsibilities:** + Support the management of document lifecycle for Boehringer Ingelheim’s controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA’s. + Handle the coordination of documents and conduct proactive communication with the requestors. + Ensures that documents received and handled adheres to the defined quality standards. + Support CI initiatives of the team by proposing improvements and standardizations. + Handle end-to-end incident management in MyServices. **Requirements:** + Bachelor’s Degree in Business, Finance, or any similar programs. + Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills. + Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint). + Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player. + Background in continuous improvement process is an advantage. + Experience in a shared service center is an advantage. + Background in Document Management System landscape is an advantage. + Amenable to work in mid-shift schedule. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.