**Position Profile** The Field Representative II serves as the lead for the client’s document imaging processes, providing expert technical support and ensuring customer satisfaction. Responsibilities include prepping, scanning, inspecting, compiling, and assembling documents in accordance with company standards. **Key Responsibilities** + Create and generate client reporting + Manage SLA performance in coordination with site leadership + Train and manage cross-training matrix for on-site staff and FSRs + Support billing data generation + Handle client escalations and follow escalation protocols + Oversee equipment maintenance and preventive maintenance (PM) + Onboard new employees in partnership with site management + Manage and update site procedures + Collaborate with internal offsite partners for issue resolution + Serve as a technical resource for issue identification and resolution + Manage client requests for digital mail and imaging projects + Perform document prep, scanning, inspection, and assembly + Verify image quality and correct errors + Maintain productivity and quality standards + Perform shipping & receiving duties, including USPS handling + Additional duties as assigned **Qualifications** + High school diploma or equivalent + Basic PC and typing skills + Intermediate proficiency in Microsoft Office (Word, Outlook, Excel) **Knowledge, Skills & Abilities** + Strong critical thinking and attention to detail + Ability to perform repetitive tasks with high accuracy + Team-oriented with strong interpersonal skills + Adaptable and flexible in changing environments + Well-organized with multitasking capabilities + Familiarity with EDMS and other imaging software + Problem-solving and analytical skills + Ability to maintain quality and output standards **Working Conditions & Physical Demands** + Flexibility to work multiple shifts, including nights, weekends, and holidays + Ability to work in a production facility with moderate to high noise levels + Must be able to stand or sit for extended periods (up to 8 hours) + May require lifting up to 50 lbs and moving supplies short distances + Ability to manage moderate stress levels in a fast-paced environment **Note:** This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, skills, or working conditions. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.