Summary Duty Location: Lackland AFB, TX: $50,694 - $65,906 Jacksonville, FL: $49,960 - $64,952 Responsibilities Assigned to the DLA Document Services Equipment Management Solutions (EMS) Processing Center (EPC) and reports to the EPC Branch Chief. Works closely with the EPC Asset and Funding Specialists, as well with the assigned EPC Contract Specialists and EPC Branch Chief, on a daily basis to post EMS assets into the DLA Enterprise Business System (EBS), ensuring accuracy of each entry. Performs a variety of key administrative duties associated with the execution of the EMS Program with an emphasis on Accounts Receivable (AR) management processes. Works independently within the DLA Enterprise Business System (EBS) for managing the administrative responsibilities of EMS billing, funding, and asset management processes. Sends and receives EMS customer renewal packages requesting funding from the customer, and ensures all assets are fully funded on time. Reviews funding balances and returns unused funding to customer. Works with EPC EMS Funding and Asset Master Specialist to prevent EMS accounts receivable from aging over 90 days. Reconciles customer accounts as needed or as directed. Maintains off-line Excel spreadsheet or database for all funding of assets. Manually creates sales orders for purchases and all other billing not automatically generated by the EBS system. Participates in conference calls with the assigned EPC Branch team as required in support of addressing customer concerns, data analysis and meeting overall EMS program objectives. Resolves customer billing issues and seeks assistance on the more complex/difficult issues from the EPC Contract Specialist and EPC Branch Chief level when needed. Day to day communications with customers to resolve any issues that may arise. Requirements Conditions of Employment Qualifications To qualify for a Document Automation Technician (EMS), your qualifications must include: A. Specialized Experience: To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Responsible for the return of unused customer funds and resolves customer billing issues. Assists with the reconciliation and verification of all EMS contract invoices on a monthly basis ensuring proper payment in timely manner, preventing accounts payable from aging greater than 90 days. B. Education: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025\_vol300.PDF Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.