Docucare Associate **General Information** Press space or enter keys to toggle section visibility City Portsmouth State/Province Hampshire Country United Kingdom Department DELIVERY_ACCOUNT_OPERATIONS Date Friday, September 12, 2025 Working time Full-time Ref# 20036432 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . **Purpose** : + Added to Job Family Service Delivery - CR in scan/refresh process + The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following: + Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) + Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) + Contributing to service transformation and business growth (KPI: Further profitable service revenue) + The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. **Requirements** : + Entry Level with little or no prior work experience + Acquires basic skills to perform routine tasks + Work is routine and requires minimal problem resolution + Completes work with limited autonomy + Works with either close supervision or under clearly defined procedures **Primary Responsibilities:** + Carry out regular preventative maintenance checks on client fleet of machines + This is an extremely active position that requires the ability to lift 30 kg, walking, standing, squatting, bending, and driving for over 50% of the workday. + Proactively resolve and escalate issues + Order and replenish consumables + Maintain log of all activities including on-site parts inventory + Maintain clean and tidy devices and surrounding environment + Carry out first level repair utilizing basic technical and/or electrical skills + Escalate in accordance with agreed procedures for next level maintenance and technical support + Interface with Customer Service Organization **Additional Requirements** **Security Check (SC) clearance is a requirement for this role.** \#LI-AI1 \#LI-ONSITE Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.