For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Purpose:
• * Added to Job Family Service Delivery - CR in scan/refresh process
• The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
• Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth (KPI: Further profitable service revenue)
Scope:
Specific:
• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
General:
• Intermediate level job with some work experience
• Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
• Identifies problems in straightforward situations, and makes sound decisions using standard procedures
• Works within established procedures with a moderate degree of supervision
Primary Responsibilities:
• Carries out regular preventative maintenance checks on client fleet of machines
• Replenishes consumables
• Maintains log of all activities including on-site parts inventory
• Maintain clean and tidy devices and surrounding environment
• Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
• Ensures SLA is achieved and customer requirements are met
• Commitment to maintain skill set through personal development and training
• Promotes knowledge sharing and acts as a mentor/coach
#LI-DNP (do not post)