Status: Full time, Permanent
Schedule: Monday – Friday
Number of positions: 1
Internal Application Deadline: 23 July 2025

 

Job Title: District Manager, Patient Service Centres

 

Reports to: Regional Manager, Patient Service Centres

 

Purpose of the Role

 

The District Manager, Patient Service Centres provides leadership to a defined regional area aligned to organizational strategies. Contributes to the broader client services plan through the development and implementation of a regional strategy. Fosters a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality.

 

Your responsibilities will include:

Provides strong leadership for improvement initiatives, eliminate obstacles, and monitors improvements for effectiveness. Manages Information and reporting (Provincial directives, SOP’s, KPI’s) to ensure effective communication and promote sustainability of the region. Proactively visits customers and actively listen to customers; developing strategies and initiatives to respond to stated customer needs. Onboards new clinics and UPCC. Develops and manages business recovery plans; supports response to regional/provincial service disruptions. Attends or provides representation at HCP conferences. Manages regional collection processes and procedures to maximize efficiency and effectiveness within regulatory accreditation and quality requirements including EH&S, IQMH and delivery standards. Manages and coaches direct reports to ensure their performance meets present and future needs creating a robust leadership team. Develops and coaches future leadership team members (succession planning); supports supervisors in identifying and implementing developmental opportunities as appropriate. Provides support on all Employee relations/Labour relations issues through the performance management policy program or CBA (unionized workforce), i.e. grievances/arbitrations. Works in partnership with National Manager, Labour Relations to address and resolve escalated issues. Develops annual operating budgets for the region which support service, quality, and cost KPIs. Manages budget for team (OPEX/CAPEX); fiscal responsibility for budgets and scorecards. Manages Information and reporting (Provincial directives, SOP’s, KPI’s) to ensure effective communication and promote sustainability of the region. Provides support and oversight on PSC construction/ renovation projects.

 

What you bring to the role:

Post-secondary and/or college/university education with progressively responsible business experience 3–5 years leadership managing a team and function. Excellent verbal and written communication skills. Ability to effectively engage with employees and clients. Proactive and able to effectively manage change and positively influence people. Ability to identify and implement best practices. Ability to think beyond the day-to-day and to operate on a
3–12 month planning and goal horizon.