Job Title: Distribution Support Specialist

Company: Georgia Power

Location: 689 Virginia Ave.

About Us:
Georgia Power is a leading energy provider, committed to delivering reliable and affordable energy solutions to our customers. We are dedicated to fostering innovation and excellence in our operations and services. As part of our continued growth, we are seeking a Distribution Technology Specialist to join our dynamic team.

Position Overview:
This role will be a key player in supporting and optimizing a variety of critical business applications used for scheduling, resource management, and timekeeping within our distribution operations team. The ideal candidate is a highly technical and analytical problem-solver who can support multiple systems and applications as needed.

You will be responsible for providing technical support, collaborating with both vendors and internal teams, and leading enhancement projects for various applications. Your expertise will be crucial in ensuring our crews and distribution support teams have the tools they need to operate efficiently. The ideal candidate will possess a deep understanding of ARCOS systems and be able to provide exceptional support and guidance to our teams. Additionally, the candidate will support the Mobi Timekeeping application, ensuring accurate timekeeping and efficient operations and partner with team members in supporting other scheduling and work management applications.

Key Responsibilities:

Provide technical support, troubleshooting, and issue resolution for multiple operational applications, ensuring seamless operations. Analyze application performance metrics and user feedback to identify and implement areas for improvement and efficiency. Collaborate with cross-functional teams, including vendors and technology partners, on system enhancements, new releases, and integration projects. Develop and deliver training sessions and documentation to improve end-user proficiency with various applications. Act as a subject matter expert for multiple distribution technology platforms, offering guidance and support to end-users and leadership. Stay current with new technology and updates in relevant systems, ensuring the team is informed and trained accordingly.

Qualifications:

Strong analytical skills with a proven ability to diagnose and resolve complex technical issues across multiple applications. Experience in a technical support, analyst, or specialist role, with a focus on enterprise-level applications. Excellent communication skills with the ability to translate technical information for non-technical users. Experience in developing and conducting training sessions or creating support documentation. Proven ability to work collaboratively in a fast-paced, team-oriented environment. Proficiency in MS Office Suite and other relevant software applications.

Preferred Qualifications:

Hands-on experience supporting applications in the energy or utility sector, particularly within distribution operations. Familiarity with scheduling, resource management, and/or timekeeping applications. Experience with process optimization and driving efficiency through technology solutions.

 

Join Georgia Power and contribute to our mission of delivering reliable energy solutions and exceptional customer service.