**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** What You’ll Do 1. Customer: • Review customer emails and check for special instructions related to daily orders. • Verify, update, and process orders based on customer requirements. • Prepare and send shipping documents (Commercial Invoice, Packing List). • Receive and update shipping instructions or special requests for outbound shipments. • Communicate with customers: acknowledge and respond to inquiries, provide updates, handle issues, and consult on warehouse operations. • Coordinate with customers and warehouse operators to address abnormalities or urgent matters. 2. Report: • Generate and maintain daily reports: Scorecard, inbound/outbound tracking, goods receiving and packing statistics, and automated WMS reports. • Submit daily reports to customers. • Conduct weekly reviews covering performance, abnormalities, resolutions, achievements, and continuous improvement initiatives (Kaizen) 3. Others: • Manage shipment information: ASN tracking, inbound receiving, and shipment closing in WMS. • Perform other duties as assigned by the Supervisor Your Skills & Requirements • 3-5 years of experience in similar positions. • College or above degree in Logistics, Operation Management, Supply Chain management. • Good command of English and computer skills. • Able to work under pressure. • Diligent, detail oriented Working location: SLP Yen Phong facility: Lot CN4-1, Yen Phong Industrial Park (Expansion Zone), Tam Da Commune, Yen Trung Commune, Bac Ninh Province, Vietnam Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.