The Distribution Risk and Quality Control Manager will assist the Head of Distribution Risk and Quality Control in supporting the development and monitoring of sales quality controls and risk management processes. This role is ideal for an entry-level professional eager to grow within the risk and compliance field. **Position Responsibilities:** **Distribution Governance:** + Assist in evaluating current and emerging risks to ensure effective control focus. + Support the monitoring and documentation of Audit Items and Compliance findings related to Distribution. + Assist in the preparation of reports and documentation for the Distribution Risk Committee and other stakeholders (ie IFM Steerco, Distribution Risk Committee, Region reports, and Bank reports). + Provides support in tackling persistency challenges and other sales-related concerns including in-force management, e-Welcome/Welcome calls and reinstatement. + Provides support for the Distribution Risk Committee by coordinating the meetings and recording of minutes and noting any actions arising from the discussion. + Provides support in the management of the Archer system and incident reporting for Audit, Risk and Compliance findings **Data Analytics and Control Review:** + Assist in preliminary reviews of exceptional cases from Operations, Distribution Compliance and Employee Relations. + Support the Risk Controls Self-assessment (RCSA) and Fraud Risk Assessment processes. + Contribute to documentation reviews and control assessments of sales processes. **Individual Responsibilities:** + Support adherence to Risk Management, Compliance, and Audit Services requirements. + Aid in the timely escalation of material issues and non-compliant activities. + Assist in designing and performing controls testing plans to ensure effectiveness. **Key Shared Accountabilities:** + Participate in the development and assessment of corrective action plans (CAP) alongside senior analysts and risk owners. + Collaborate on Risks Control Self-Assessment and Fraud Risk Assessment with distribution business units. + Monitor complaints and incidents, and employee relation matters with focus on sales misconduct. + Monitor Distribution management of sales validation, and replacement of policy (ROP). + Support initiatives for improving the risk management framework and related tools. **Required Qualifications:** + Bachelor’s degree in Finance, Business Administration, or a related field. + Minimum of 3-5 years of experience in insurance or financial services industry with knowledge of risk management or quality control, handling sales misconduct and/or complaints handling. + Knowledge of data analytical tools (ie MSExcel) preferred. **Preferred Qualifications:** + Strong analytical and communication skills, with a willingness to learn and grow. + Strong problem solving and analytical skills. + Results oriented, with the ability to manage competing priorities and projects. + Ability to effectively communicate ideas and recommendation orally and in writing, while considering the viewpoint of others. + Ability to navigate company risk policies and standards. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido