Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.Salary Range: $44,900 - $58,900Annual Bonus EligibilityComprehensive Benefits PackagePaid Time Off401k & Company Match#LI-JV1Position Summary: The Supply Chain Service Coordinator is a skilled position. You will be the primary contact for sales & customer related service issues with regard to order fill, quality, service delivery, etc. Key Job Responsibilities:Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment with respective distribution management; following up to ensure resolution. Reconciling with the production team on unit accountability.Communicate and coordinate follow up with functional teams as necessary (Manufacturing, Distribution, Sales, Customer/Account). Prepare service reports by collecting and analyzing service issues/concerns. Manage large amounts of incoming calls and emails. Build relationships of trust through open and interactive communication with all functional areas. Maintain a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to inquiries by phone or email. Knowledgeable on our products and distribution processes/procedures to answer questions and resolve issues. You will use BUSS and PC Data systems to run reports______________________________________________________________________Key Behavioral Competencies:You have a strong analytical ability to gather and interpret data, in situations where the problems are somewhat complex (dealing with people, procedures and equipment). You work well in a team-based environment, have solid interpersonal skills, and you are not averse to change. You must be able to perform basic math and computer skills; SAP, Oracle, CPD preferred.You act with a Continuous Improvement (CI) mindset: focus on improving efficiencies while decreasing waste. Customer ServiceExcel and Word experienceProduct KnowledgeQuality FocusDistribution Knowledge Education and Work History:High School Education or equivalent; college degree preferred. 1-3 Years of relevant Customer Service, Distribution and product experience preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted. Strong reading, math and communication skills: phone, email and active listening skills, with the ability to adapt/respond to various customers. Must be well organized and computer literate: Excel and Word experience. Ability to multi-task, prioritize and manage time effectively You must have good written and oral English language communication skills. You must wear required personal protective equipment (PPE). Ability to work 8+ hour shifts, irregular and/or rotating shifts, including split days off (non-consecutive days off) and work nights, holidays, and weekends (frequently required).
The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.