Job Description Insight Global is seeking a Disputes & Transactions Manager for a credit card company to sit fully remote for a 6-month contract. This resource will be joining a small team to help manage the staff which includes three analysts, two disputes analyst and one transaction analyst who sit offshore. You will be responsible for running weekly meetings with the offshore team, stepping in for guidance and help when escalations occur. You will also be responsible for partnership management, running at least two weekly meetings, providing reports of disputes and transactions to ensure accuracy and efficiency. The team utilizes SLACK for communication and will need this person to be a proactive communicator. This person will need to have advanced level Excel experience and would highly prefer someone with SQL querying experience. Key Objectives and Responsibilities Manage staff responsible for two important credit card operations: transaction disputes and transactions risk Communicate effectively with disputes and transactions analysts Communicate effectively with partners Act as manager, lead, and subject matter expert for all aspects of disputes and transactions risk operations Collaborate with staff to increase efficiency and maintain quality Resolve customer escalations when necessary Adhere to SLA, regulatory, and compliance requirements Minimize financial losses and risk We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -SQL query experience -Managed offshore team in past -Customer service management experience -3+ years as a team operations manager -Credit card company/issuer experience (MasterCard, Visa, City Bank, Chase) -Credit card disputes and or transactions experience -Microsoft Excel intermediate to advanced (V-Lookups, creating reports, pivot tables, etc) -Pulling and creating reports null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.