The Dispute Resolution Analyst handles customer inquiries, resolves disputes, and supports Collections Analysts by managing escalations and complex cases.
What you will do
Support Disputes 800 line for Disputes & Queries
Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice.
Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers
Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
Manage in an organized manner the documentation supporting the dispute resolution process.
Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.
Drive root-cause resolution of most frequent and significant disputes.
Run the reports needed to monitor their assigned portfolio of disputes.
What you need
Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
Intermediate to advanced MS Office Suite
Excel Intermediate
Fluent spoken and written English – B2+ as minimum requirement, C1 desired
2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)
1– 2 years of overall experience in Shared Services environment or multinational companies
Travel Percentage: 0%