Schneider Electric has an opportunity for a Dispute Management Analyst in Monterrey Hub (Punto Valle), N.L. to support to US & Canada. (Temporary Position)
This position is accountable for resolving short payment and debts to customer accounts in SAP and/or Q2C to help reconcile customer financial accounts. They will be joining a fast-paced department of the Customer Care Center.
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
http\://www.youtube.com/watch?v=YtExntUe89cGreat people make Schneider Electric a great company.
What do you get to do in this position? Ability to comprehend, problem solve, and communicate effectively with customers regarding order transactions and paymentSuccessfully manage a portfolio of customer accounts submitting disputesInvestigate validity of customer payment dispute and summarize outputCommunicate with customer to attempt to bring resolution to short pay or debts to accountsManage dispute communications on the internal systems including financially categorizing customer disputesMeet defined process expectations and activity metricsDriving collaborative conversation internally to solve customer payment disputesEnsure prompt resolution of any payment disputes for credit or re-invoicePartner with cash applications to apply credits Provide feedback to management concerning possible problems or areas of improvementMake recommendations to implement improved processes through Lean &Six SigmaParticipate in team planning meetingsWork and maintain with KPI in a monthly basis