Employment Type:Full timeShift:

Description:GENERAL SUMMARY:
The Dispatcher’s primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies.


CORPORATE PHILOSOPHY STATEMENT:
It is the obligation of each employee of Mercy Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.


CORPORATE POLICY STATEMENT:
It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, and standards of conduct, policies, procedures and related practices.


HIPAA SECURITY COMPLIANCE: Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”

ESSENTIAL FUNCTIONS:

· Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate team.· Coordinates alternate transportation when a transport team is unable to provide service.· Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested.· Communicates with requesting agency and receiving hospital, providing updates as applicable.· Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight.· Completes flight database following each flight.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· High school diploma or equivalent required.· A minimum 2 years’ experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member required.· Certified as an EMT-B or EMT-P in the State of Iowa, preferred.· Excellent critical thinking skills required.

PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday)

Position Highlights and Benefits   

Personalized Health Insurance Plans – coverage effective on start dateRetirement plan with company matchPaid time off    Employee Assistance Program (EAP) & Wellness programs  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.