Description Job Summary: We are seeking a dedicated and detail-oriented Dispatcher to join our team in Uniontown, Ohio. In this dynamic contract-to-permanent role, you will be critical in ensuring smooth operations by coordinating service appointments, managing technician schedules, and maintaining effective communication with customers. If you have exceptional organizational and communication skills and excel under pressure, we encourage you to apply. WKey Responsibilities: + Customer Interaction: + Respond promptly and professionally to incoming customer inquiries, offering solutions to their service concerns. + Promote maintenance memberships by explaining benefits and addressing customer questions. + Scheduling & Dispatching: + Schedule service appointments efficiently by aligning customer availability with technician expertise and job location. + Dispatch technicians with comprehensive job details and provide updates as required. + Monitor technician schedules throughout the day, adjusting for emergencies, cancellations, or last-minute changes. + Parts Coordination: + Partner with the parts team to order, track, and communicate the status of necessary parts for service jobs. + Administrative Support: + Maintain accurate and up-to-date records of customer interactions, service appointments, and job details in scheduling software. + Assist with administrative tasks, including preparing estimates, invoices, and service agreements. + Process payments, issue receipts, and update customer accounts. + Team Collaboration: + Work closely with service managers and technicians to ensure seamless daily operations. Requirements • Proven experience in dispatching, customer service, or a call center environment. • Proficiency in using computer-aided dispatch systems and scheduling software. • Strong multitasking abilities and attention to detail in a fast-paced setting. • Familiarity with Google Sheets and other office productivity tools. • Excellent verbal and written communication skills. • Ability to coordinate logistics and resolve scheduling conflicts effectively. • Strong organizational skills to manage and prioritize multiple tasks. • Knowledge of HVAC or plumbing services is a plus but not required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .