Dispatcher
Insight Global
Overview:
Insight Global is seeking a Distribution Dispatcher to support one of the nation's leading utility companies at their Fort Wayne, IN location. As a dispatcher, you will be an integral part of the field operations team, managing the distribution assets of the electric grid. Your primary responsibility will be to dispatch linemen and technicians to various assets, ensuring that each job is completed efficiently and safely. In this role, you will handle numerous service calls, prioritizing and scheduling them based on urgency and importance. Success in this position will rely heavily on your ability to document activities accurately, communicate effectively, and work collaboratively with your team.
Responsibilities:
Report to the Dispatch Manager: Ensure clear communication and alignment with management directives.
Collaborate with the Dispatch Team: Work effectively within the dispatching center to support field operations.
Monitor Distribution Dashboards: Review and manage distribution dashboards, ensuring timely completion of cases.
Handle Incoming Calls: Respond to calls from field teams and internal departments, ensuring all inquiries are addressed promptly.
Document and Close Cases: Maintain accurate records of all cases and ensure proper closure upon completion.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Insight Global is seeking a Distribution Dispatcher to support one of the nation's leading utility companies at their Fort Wayne, IN location. As a dispatcher, you will be an integral part of the field operations team, managing the distribution assets of the electric grid. Your primary responsibility will be to dispatch linemen and technicians to various assets, ensuring that each job is completed efficiently and safely. In this role, you will handle numerous service calls, prioritizing and scheduling them based on urgency and importance. Success in this position will rely heavily on your ability to document activities accurately, communicate effectively, and work collaboratively with your team.
Responsibilities:
Report to the Dispatch Manager: Ensure clear communication and alignment with management directives.
Collaborate with the Dispatch Team: Work effectively within the dispatching center to support field operations.
Monitor Distribution Dashboards: Review and manage distribution dashboards, ensuring timely completion of cases.
Handle Incoming Calls: Respond to calls from field teams and internal departments, ensuring all inquiries are addressed promptly.
Document and Close Cases: Maintain accurate records of all cases and ensure proper closure upon completion.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
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