Description We are looking for an experienced Customer Service Representative to join a team in Plymouth, Minnesota. This is a long-term contract position offering an excellent opportunity to coordinate service operations and ensure smooth communication for customers. The ideal candidate will be highly organized, detail-oriented, and skilled in phone call handling. Responsibilities: • Handle incoming customer calls promptly and professionally. • Generate dispatch tickets for service calls and distribute them to appropriate teams. • Debrief technicians after each service call to gather insights and update relevant records. • Oversee and update the dispatch board or scheduling system to provide real-time workload visibility. • Project and forecast workloads for the upcoming 2-3 days to ensure efficient resource allocation. • Participate in daily conference calls to address technician availability concerns and escalate issues as necessary. • Monitor and update all new tickets and modify existing ones to ensure accurate documentation. Requirements • Proficiency in using computer systems such as IBM AS/400 and CRM platforms. • Experience with ADP Financial Services and other management systems. • Strong communication skills for answering inbound calls and coordinating with technicians. • Ability to multitask and maintain attention to detail in a fast-paced environment. • Demonstrated skills in phone handling and customer service. • Previous experience in dispatching or a call center is strongly preferred. Benefits are available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. If interested, please contact (952) 473-0442. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .