Description Dispatcher Environment: Fast-paced, dynamic operations setting Location: Onsite Key Responsibilities Dispatching & Scheduling Coordinate and schedule inspections for both local and national accounts. Answer incoming calls and emails, log service requests, and collect all necessary details regarding the issue. Schedule service appointments based on technician availability, skill set, geographic location, and urgency. Adjust schedules in real time due to emergencies, delays, or cancellations, and promptly communicate updates to technicians and customers. Direct technicians to job sites with complete job information, directions, and customer details. Provide backup administrative support, including reception and additional scheduling needs. Collaborate with the District team to ensure timely and accurate completion of assignments. Work closely with the corporate office and provide required documentation upon request. Review completed work for accuracy, eliminate duplication, and ensure completeness before final submission. Prepare and submit daily reports as needed. Perform additional duties as assigned. Customer Communication & Support Act as the first point of contact for all customer service or support inquiries. Address customer questions or complaints related to service, billing, and scheduling. Follow up post-service to confirm customer satisfaction and resolve outstanding concerns. Escalate significant service issues or customer complaints to appropriate supervisors when needed. Requirements Strong organizational and time-management abilities Excellent verbal and written communication skills Highly detail-oriented with strong decision-making and problem-solving skills Customer-focused with a detail oriented and courteous demeanor Team-oriented with the ability to collaborate across departments Comfortable with handling confidential information and exercising discretion Ability to strategize efficient technician routing to minimize travel and increase productivity Eagerness to identify and implement service delivery improvements Data entry, analysis, and interpretation skills Ability to multitask in a fast-paced environment Willingness to work overtime as needed TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .